Manager, Claims Delivery - Life Insurance

Manager, Claims Delivery | Superannuation | Brisbane Based

Lead with Purpose. Impact at Scale. Join one of Australia’s leading superannuation providers and lead a high-performing team dedicated to supporting members during life’s most critical moments.

The Role

As a strategic pillar of our Life Operations unit, you will oversee the delivery of our group life insurance offering. You’ll head an operational engine of 60+ specialists, leading through 5 direct Team Leaders across claims, underwriting, and member servicing.

• Location: Brisbane (Hybrid – 2 days in-office).

• Focus: Scaling operational excellence while maintaining deep member empathy.

Your Impact

• Strategic Direction: Execute operational strategies that simplify insurance for our members.

• Operational Mastery: Own KPIs and service levels, ensuring we exceed regulatory and member expectations.

• Governance: Navigate APRA, ASIC, and the Life Insurance Code of Practice with precision.

• Culture & Mentorship: Foster a high-growth environment for your leadership team.

About You

• Insurance Expert: Extensive experience in Group Life or superannuation-linked insurance.

• Proven Leader: A history of managing large-scale teams in regulated financial services.

• Technical Depth: Strong grasp of group life products and complex member servicing.

• Qualified: Tertiary qualifications or ALUCA accreditation is highly regarded.

The Package

• Top-Tier Super: 14% contribution—we invest in your future.

• Competitive Salary: Upto $180K + Super

• True Flexibility: Enjoy a balanced hybrid model in our Brisbane hub.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.